Terms of Service

Effective date: 2 August 2026

These terms ("Agreement") govern the use of DuePace's AI invoice and quote chasing services ("Services") provided by a UK-based sole trader to service businesses ("Client"). By engaging our Services or submitting an enquiry through duepace.com, you agree to these terms.

1. Services

DuePace drafts and schedules polite, professional follow-up messages to a Client's customers about unpaid invoices and outstanding quotes — using AI-assisted copy under the Client's direction. The Client (or its chosen channel, e.g., its email or invoicing tool) sends and owns the messages. Services are delivered on the scope, timeline, and fees agreed in writing.

2. Client responsibilities

• Only chase amounts that are genuinely owed, and only contact recipients with a proper lawful basis for contact.
• Comply with marketing and communications laws in your market (e.g., PECR / UK GDPR for direct marketing, or US state privacy laws); provide opt-out handling where required.
• Review messaging tone and timing before it goes out; never use the Service to harass, threaten, or misrepresent.

3. Important limits

DuePace is not a debt collection agency and does not engage in regulated debt collection activity. It is not financial or legal advice. Automated messages remain your responsibility: verify amounts, recipients, and tone before sending. We may add a neutral frequency limit and stop rules, which you may not override.

4. AI-generated content

Drafted messages are AI-generated and may occasionally contain errors (e.g., an incorrect figure if fed wrong input). The Client is responsible for reviewing outbound communications and the underlying invoice amounts. DuePace provides no warranty that any particular invoice will be paid.

5. Fees and payment

Fees are as quoted: a one-time setup fee plus an ongoing retainer or per-batch fee. Payment is via Stripe on the agreed schedule. Setup work begins after the first invoice is paid. Fees already invoiced are non-refundable once the billing period has started. Late payments may pause the Services.

6. Term and termination

This Agreement runs for the agreed initial term and then month-to-month until either party gives 14 days' notice. We may terminate immediately if you breach these terms or fail to pay. On termination, we will hand over your data (contacts, drafts, configuration) in a reasonable format within 14 days.

7. Intellectual property

Our tools, templates, and AI prompt systems remain our property. Deliverables created for you — including messaging setups and automations configured for your accounts — are yours to keep. You grant us the right to process your data solely to provide the Services.

8. Confidentiality and data

We treat your data as confidential and process it in line with our Privacy Policy. We never sell your data. We may mention (non-confidential) examples of our work for marketing, unless you opt out.

9. No guarantee and limitation of liability

We use reasonable skill and care, but we do not guarantee payment outcomes, response rates, or recovery of any specific amount. To the maximum extent permitted by law, our total liability under this Agreement is limited to the fees you paid us in the 3 months before the claim. We are not liable for indirect or consequential losses (including lost revenue). Nothing in these terms limits liability that cannot be limited by law.

10. Governing law

This Agreement is governed by the laws of England and Wales. Disputes will be subject to the exclusive jurisdiction of the English courts.

11. Changes

We may update these terms with notice (e.g., by email or a note on this page). Continued use of the Services after notice means you accept the updated terms.

12. Contact